Terms and Conditions
PrizeFun Terms and Conditions
Click here to go to the Free Terms & Conditions
Contents
1.Method of Entry
Entrants may enter the competition where available via:
General
The weekly competition entry period runs from midday Friday to midday Friday each week until further notice. This is a digital entry to a weekly competition with the first entry being made in the draw on the next falling Friday. Confirming an entry on this site implies consent to and acknowledgement of this fact. One winner of each weekly featured prize will be drawn within 28 days of the closing date, once all entries have been collated and verified. All subscribers who do not send stop to the billing shortcode (or are not otherwise stopped by our Customer Services Team) will automatically be entered and billed each week other than those instances where a stop request is received before the first billed message is sent. (For the avoidance of doubt, the billing shortcode is the five digit code that appears in the ‘from’ line on each text received from the competition). The featured main prize is unique to PrizeFun and will not be promoted under any other brand. From time to time, PrizeFun reserves the right to replace the prize offered each week with one of a similar or higher value (See further details on the prizes offered in the Prizes section of this page). All entrants to the featured weekly competitions will also receive complementary entry into our various weekly bonus draws as advertised. See further details on these draws in the Bonus Draws section of this page. To UNSUBSCRIBE just reply 'stop' to any of the competition messages or visit the Contact Us section of this website.
PayPal
To end this service, you should cancel your payment on PayPal or contact our customer service team on 033 0057 0984. SB7 Mobile may licence the service out to trusted third parties for the purposes of marketing the PayPal acquisition route for the service. Your consumer contract will be with that trusted third party that you purchase access to PrizeFun service. Customer service team remains available to assist you with any Customer Support questions that you may have.
SMS
To UNSUBSCRIBE just reply ‘stop’ to any of the competition messages received on your handset. This text message is not case sensitive, however any other variation of this text may not be accepted (E.G. Please stop). Please only consider the subscription successfully stopped once you have received a FREE reply text message from the same shortcode, to the effect of 'All services on this shortcode are now stopped. Text back in to restart the most recent. Customer Services 02081253903'. If you have not received a text message to this effect then please contact us to confirm your subscription has been cancelled. If you are subscribed to more than one shortcode, you must send a stop request to each shortcode to end all subscriptions. Standard rate charges may apply to messages sent.
PayForIt
To UNSUBSCRIBE from a subscription service billed using PayForIT, view the receipt message received when you initiated the subscription to obtain the correct shortcode to send 'stop' to. This text message is not case sensitive, however other variations of this comand may notbe accepted (E.G. Please stop). Please only consider the subscription successfully stopped once you have received a FREE reply text message from PayForIt, to the effect of 'You have been unsubscribed from PrizeFun Help? 02081253903' confirming that you have been unsubscribed. If you have not received a text message to this effect then please contact us to confirm your subscription has been cancelled. If you are subscribed to more than one competition billed via PayForIt then you must send a stop request for each competition or simply text STOP ALL.
If you unsubscribe from the service within 14 days then you have an opportunity to claim a refund for the entry charges of the first two weekly draws that took place within the 14 day period, should you wish to do so. In doing this, you will also withdraw and cancel any competition entries and you will not be eligible for the promoted prizes. If you wish to do this within 14 days of your entry date, then please contact Customer Services on 02081253903. If you are a PayPal customer please call this number 033 0057 0984 to speak to our customer care team.
5.2. You may be billed via SMS, wherein you receive text messages sent to your mobile phone which are then charged upon delivery. The Billing via SMS section of these terms explains this.
Billing via SMS
5.3. If you have entered via the internet; after submitting your mobile number to us via one of our online promotions, you can validate your entry by one of the following routes: You will either receive a text message asking you to validate your entry by responding via text message and answering a general knowledge multiple choice question or a PIN will be sent to you via text in order to confirm that your mobile number is correct. You must then type the PIN into the indicated panel on the online promotion to validate your entry. It is very important that you respond as indicated, as it is at this point that you will be entered into the first competition for a chance to win the selected prize along with entry into the weekly bonus draws. If you do not validate your entry in the correct manner you will not be entered into the competition or draw and therefore will not be considered for any prizes.
5.4. You may enter one of our competition services by texting a ‘Keyword’ to us after viewing one of our advertisements on the television or the internet. In this instance, the message we receive from you containing the keyword specified in the advert is the equivalent of an entrant responding to our general knowledge question as set out above. This text message serves as the confirmation from the entrant that they would like to enter the competition service, and will therefore be followed by a ‘Thank you for your entry’ confirmation message. Please only consider your entry successful if you have received a confirmation message from us.
5.5. Once you have responded to the text message and validated your entry, you can send “STOP” prior to receiving your billed message, which will opt you out of the ongoing subscription and receiving premium rate charges, but will keep you in the main draw for that week’s selected prize and bonus draws. A free ‘cost reminder’ message is sent to the handset prior to billing. This will reconfirm the service you have joined, the costs involved, and remind you how to cancel your subscription so that you no longer take part in either of the draws. Please ensure that you save this message on your phone for future reference.
5.6. The first week’s billed message will be sent to your phone shortly after you send the initial message confirming your subscription. Some promotions will send your first week’s billed message the same day that you have confirmed your entry, some will delay the first week’s billing message until 24 hours after receipt of your subscription confirmation message, and some of our promotions provide your first week’s entry free. In such cases where the billed message is not sent on the same day that your entry is confirmed, the promotion will clearly state if you have either 24 hours or 7 days free of charge. This information will be provided on the advertisement for the service. If you have entered a service which has either a 24 hour or 7 day free period, if you send ‘STOP’ within that time you will not be charged for entering the competition, but your entry will remain valid for that week only, even if these draws take place after the successful receipt of a stop request.
5.7. Shortly after the cost message, you will receive this week’s general knowledge question. This will be delivered to your mobile within a billed text message, you will receive one billed message per week charged at £4.50. The weekly question may be accessed via a link contained within the weekly billed message. The weekly cost of our competitions is £4.50, unless otherwise stated on the promotion where you made your online entry. The advert you responded to would have contained information confirming the weekly cost for the service you entered and if any free period applies. For clarification, please refer to the cost reminder message that was sent to your phone after you confirmed your entry, prior to billing. You must answer this question correctly within 7 days of receiving it in order to be entered into that week’s competition. Each competition starts at midday on a Friday and ends the following Friday at 11:59:59. For users entering competitions where the first seven days are not billed, the first week's competition messages will be sent to entrants free of charge.
5.8. You will then receive the billed message containing each week’s general knowledge question once every seven days (using the day of your original entry into the competition as the starting point) until you send a stop request. All weekly subscribers can make up to 50 entries per week. Each text message sent by the subscriber counts as a separate entry and may be charged at your standard network rate.
5.9. From time to time, PrizeFun may present a one off competition promotion which will allow you to enter the draw for the current week, but this will not activate an ongoing subscription. In these instances, multiple entries for that week's draw can be made if you wish. All single entry prices for one-off entries into our competitions are promoted individually.
Continuation of General Terms
5.10. Each week, one mobile number will be randomly selected from all the correct entries and will be contacted by the Quiz Manager. Only users who have correctly answered the week’s question and have been successfully billed in full for that current week will be eligible for the competition draw (other than those who entered during the seven days prior but stopped within the first 24 hours as described above). The winner of the weekly competition will be contacted on the number they have used to subscribe to the service. If there is no answer on the first attempt to call, the customer care team will leave a voicemail and send a text message to the winner. These attempts to contact need to be responded to within 28 days to claim the prize. If there is no response after the 28 days, the featured prize will be forfeited.
5.11. Where credit is not available to successfully bill the premium rate charges, for example Pay As You Go (Pre-Pay) mobile users, the weekly quiz question may not be delivered to the phone at the promoted time; however further attempts will be made to deliver the message up to the date of the relevant draw. Users understand that this situation may cause the relevant quiz question being delivered too late for entry into that particular week's draw.
5.12. Should a mobile network operator encounter failed delivery attempts of a premium message prior to a user sending in the STOP command, the network may still attempt to re-deliver the failed message even after the STOP command has been sent to the promoter. Users understand and accept that the promoter has no control in this matter. However the promoter will ensure that no NEW premium messages are generated by the promoter after receipt of a valid stop command. All STOP commands are answered by a free text confirming the STOP command and the cancellation of the subscription as explained in the Unsubscribe section of this page.
5.13. For a list of winners please write to the address below or go to the Winners page on this website. No correspondence will be entered into regarding winner’s selection.
5.14. We will endeavour to dispatch the selected prizes within 21 days of contacting each winner. Our helpline is 02081253903. Please call us with any comments you may have regarding our competition. You can also use this number to unsubscribe from the service. Once you stop subscribing by either this method or by sending “STOP” to the billing shortcode, you will not be eligible for any future draws unless you join another of our competition services at a later date.
5.15. The competition is only open to entrants aged 16 years and above. Winners may be asked to provide proof of date of birth before being awarded a prize (Such proof must include birth certificate, passport or driving licence). Winners failing to supply adequate proof of age will forfeit the prize and another winner will be drawn.
5.16. Employees of SB7 Mobile Limited and its associated and contracted companies, their families, individuals monitoring this competition service for or on behalf of mobile network operators or regulators and anyone connected with the provision of this competition, or those ineligible to enter under any other clauses in these terms, may not participate in this competition.
5.17. The promoter reserves the right to modify or discontinue, temporarily or permanently, the services and subscription provided to you.
Billing via Payforit
6.1. If you have entered via a mobile device, after submitting your mobile number to us via one of our online promotions that uses the PayForIt billing mechanic, you will receive a free message that will tell you about the service, the costs involved, and remind you how to cancel your subscription so that you no longer take part in either of the draws. Make sure you save the receipt confirmation message on your phone for future reference.
6.2. Shortly after the cost message, you will receive 6 numbers between 1 and 60. These numbers allow you to take part in the £250,000 Friday draw (if the six numbers drawn at midday on Friday match each of the numbers that you have been allocated then you will win the £250,000 draw. Further terms on this draw are included below. You will also receive the current week’s general knowledge question. You must answer this question correctly by 12pm each Friday in order to be entered for the current week’s competition. You can send ‘stop’ to the billing shortcode on the receipt confirmation message at any time to unsubscribe from the service. Each competition starts on a Friday and ends the following Friday.
6.3. Your phone will be billed £4.50 via PayForIt every seven days (using the day of your original entry as the starting point) until you send STOP to the receipt confirmation messages shortcode received on your handset.
6.4. You will then receive the message containing each week’s general knowledge question once every seven days (using the day of your original entry into the competition as the starting point) until you send a stop request. Alternatively, you may receive a message containing a link to the week’s general knowledge question. Follow the link and you will be asked to confirm your number to confirm you are subscribed to the competition, you will then be presented with the weekly question. Each text sent by the subscriber counts as a separate entry and will be charged at your standard network rate. The weekly cost of our competitions is £4.50, unless otherwise stated on the promotion where you made your online entry. For clarification, please refer to the cost reminder message that was sent to your phone after you confirmed your entry, prior to billing. You must answer this question correctly within 7 days of receiving it in order to be entered into that week’s competition. Each competition starts at midday on a Friday and ends the following Friday at 11:59:59.
Continuation of General Terms
6.5. Each week, one mobile number will be randomly selected from all the correct entries and will be contacted by the Quiz Manager. Only users who have correctly answered this week’s question and have been successfully billed in full for the current week will be eligible for the competition draw (other than those who entered during the seven days prior but stopped within the first 24 hours as described above). Winners of the weekly competition will be contacted on the number they have used to subscribe to the service. If there is no answer on the first attempt to call, the customer care team will leave a voicemail that needs responding to within 7 days to claim the prize. If there is no response after 7 days the featured prize will be forfeited and the Quiz Manager reserves the right to draw another winner at random. The same contact process will be undertaken until a winner is successfully contacted.
6.5. Where credit is not available to successfully bill the premium rate charges, for example Pay As You Go (Pre-Pay) mobile users, the weekly quiz question may not be delivered to the phone at the promoted time; however further attempts will be made to deliver the message up to the date of the relevant draw. Users understand that this situation may cause the relevant quiz question being delivered too late for entry into that particular week's draw.
6.7. Should a mobile network operator encounter failed delivery attempts of a premium message prior to a user sending in the STOP command, the network may still attempt to re-deliver the failed message even after the STOP command has been sent to the promoter. Users understand and accept that the promoter has no control in this matter. However the promoter will ensure that no NEW premium messages are generated by the promoter after receipt of a valid stop command. All STOP commands are answered by a free text confirming the STOP command and the cancellation of the subscription as explained in the Unsubscribe section of this page.
6.8. For a list of winners please write to the address below or go to the Winners page on this website. No correspondence will be entered into regarding winner’s selection.
6.9. We will endeavour to dispatch the selected prizes within 21 days of contacting each winner. Our helpline is 02081253903. If you are a Paypal customer please call this number 033 0057 0984 to speak to our customer care team. Please call us with any comments you may have regarding our competition. You can also use this number to unsubscribe from the service. Once you stop subscribing by either this method or by sending “STOP” to the billing shortcode, you will not be eligible for any future draws unless you join another of our competition services at a later date.
6.10. The competition is only open to entrants aged 16 years and above. Winners may be asked to provide proof of date of birth before being awarded a prize (Such proof must include birth certificate, passport or driving licence). Winners failing to supply adequate proof of age will forfeit the prize and another winner will be drawn.
6.11. Employees of SB7 Mobile Limited and its associated and contracted companies, their families, individuals monitoring this competition service for or on behalf of mobile network operators or regulators and anyone connected with the provision of this competition, or those ineligible to enter under any other clauses in these terms, may not participate in this competition.
6.12. The promoter reserves the right to modify or discontinue, temporarily or permanently, the services and subscription provided to you.
Billing via Paypal
7.1. If you have entered after service, after submitting your payment to us via one of our online promotions that uses the PayPal billing mechanic, you will receive an email confirming your subscription and a weekly question for you to answer and confirm your entry into the competition each week.
7.2. You must answer the question correctly by 12pm each Friday in order to be entered for the current week’s competition. You can stop the service by ending your subscription via PayPal or contacting our customer service team. Each competition starts on a Friday and ends the following Friday.
7.3. Your PayPal account will be billed £4.50 every seven days after the free week trial has ended (if a free trial is applicable at the time of entering) using the day of your original entry as the starting point until you end your subscription.
7.4. You will receive the email containing each week’s general knowledge question once every seven days (using the day of your original entry into the competition as the starting point) until you have unsubscribed. You must answer this question correctly within 7 days of receiving it in order to be entered into that week’s competition. Each competition starts at midday on a Friday and ends the following Friday at 11:59:59.
Continuation of General Terms
7.5. Each week, one player will be randomly selected from all the correct entries and will be contacted by the Quiz Manager. Only users who have correctly answered this week’s question and have been successfully billed in full for the current week, or are in a free trial period will be eligible for the competition draw. Winners of the weekly competition will be contacted on the email address that they have used to subscribe to the service. If there is no response to the first email sent, customer care team will send a further email to attempt to contact within 48 hours. The final attempt to contact will need to be responded to within 28 days to claim the prize. If there is no response after the 28 days, the featured prize will be forfeited.
7.6. The competition is only open to the United Kingdom and Ireland citizens. You might be able to purchase the service if you are in another country but you will not be included into the weekly prize draw. If a selected weekly winner is outside of the United Kingdom and Ireland will be considered ineligible to win the prize and the Quiz Manager will select another winner for that week.
7.7. For a list of winners please write to the address below or go to the Winners page on this website. No correspondence will be entered into regarding winner’s selection.
7.8. We will endeavour to dispatch the selected prizes within 21 days of contacting each winner. Our helpline is 02081253903. Please call us with any comments you may have regarding our competition. You can also use this number to unsubscribe from the service. Once you stop subscribing you will not be eligible for any future draws unless you join another of our competition services at a later date.
7.9. The competition is only open to entrants aged 16 years and above. Winners may be asked to provide proof of date of birth before being awarded a prize (Such proof must include birth certificate, passport or driving licence). Winners failing to supply adequate proof of age will forfeit the prize and another winner will be drawn.
7.10. Employees of SB7 Mobile Ltd Mobile Limited and its associated and contracted companies, their families, individuals monitoring this competition service for or on behalf of regulators and anyone connected with the provision of this competition, or those ineligible to enter under any other clauses in these terms, may not participate in this competition.
7.11. The promoter reserves the right to modify or discontinue, temporarily or permanently, the services and subscription provided to you.
7.12. Win a £500 GiftCard or £500 cash
This competition is brought to you by www.JuicyWin.com and is now open. The prize on offer is the choice between either £500 cash or £500 worth of shopping gift cards (cash issues in the form of a cheque). This prize draw closes at midday on Friday each week, with the new draw entry period commencing immediately afterwards. Your entry will be valid for the week in which you have entered.
The below information applies only if the prize is promoted in the competition you have entered. If you are unsure what prize is on offer for the competition service you are participating in, please contact us for clarification. Not ALL prizes are included in ALL competitions but our bonus draws may be offered across all of SB7 Mobile's brands, namely JuicyWin.com, PrizeFun.com & MintedMobi.com. Proof of the prizes can be inspected at the promoter‘s offices by appointment. The current prizes on offer in our weekly competitions are as follows. If you have entered our PrizeFun Single Click Pay For It Competition please see the relevant section for the prizes on offer and the closing dates applicable.
This competition is completely independent from all brands featured herein. Trademarks, service marks, logos (including without limitation, the individual names of products & retailers) are the property of their respective owners.
7.12. Weekly Apple iPad 64GB with Wi-Fi / £500 worth of shopping gift cards or vouchers / £500 cash
The main, weekly prize on offer in all PrizeFun.com competitions is the choice between either an Apple iPad 64GB with Wi-Fi, £500 worth of shopping gift cards of vouchers for a retailer of your choice, or £500 cash (issued in the form of a cheque). This prize draw closes at midday on Friday every week and the new draw entry period commences immediately afterwards.
Billing via Paypal
8.1. If you have entered after service, after submitting your payment to us via one of our online promotions that uses the PayPal billing mechanic, you will receive an email confirming your subscription and a weekly question for you to answer and confirm your entry into the competition each week.
8.2. You must answer the question correctly by 12pm each Friday in order to be entered for the current week’s competition. You can stop the service by ending your subscription via PayPal or contacting our customer service team. Each competition starts on a Friday and ends the following Friday.
8.3. Your PayPal account will be billed £4.50 every seven days after the free week trial has ended (if a free trial is applicable at the time of entering) using the day of your original entry as the starting point until you end your subscription.
8.4. You will receive the email containing each week’s general knowledge question once every seven days (using the day of your original entry into the competition as the starting point) until you have unsubscribed. You must answer this question correctly within 7 days of receiving it in order to be entered into that week’s competition. Each competition starts at midday on a Friday and ends the following Friday at 11:59:59.
As with the above mentioned prizes, the below information applies only if the bonus draw is promoted in the competition you have entered. Not ALL bonus draws are included in all competitions. The current available bonus draws are as follows (Please click the link to find specific Terms & Conditions relating to each draw offered). Every entrant to an SB7 Mobile Ltd competition gains complementary entry into our weekly £250,000 draw and weekly entry continues for the subscription duration. This covers all brands including, but not limited to, JuicyWin.com, PrizeFun.com, PrizeHook.com, MintedMobi.com & LoadedMobi.com (UK).
10.1. £250,000 to be won each week, Terms & Conditions
10.1.1. When joining a PrizeFun.com competition, each entrant will be included in the next due draw of the weekly £250,000 draw as a complementary offer.
10.1.2. Weekly draw winners will be those players that can match the six number they received for the £250,000 bonus draw when entering this PrizeFun.com competition with those drawn in the Brazilian Mega Sena Lottery draw each SATURDAY at approximately 20:00 UTC - 3hrs. (For the avoidance of doubt, Mega Sena draws held on any other day of the week are not counted.
10.1.3. Users will be assigned six numbers picked from a range of 1 to 60 inclusive. The entries considered for each Saturday's draw will consist of any player who was subscribed to PrizeFun.com for the seven days preceding midday of the Friday before the Saturday draw. For the avoidance of doubt, all entrants will be those who were active subscribers to PrizeFun.com from midday on the Friday 8 days previous to the draw day to midday Friday one day previous to the draw day. (Users sending in a STOP request during the first seven days of subscription and before the first Friday of their subscription, will still be included in the first occurring Friday draw but no further draws. Users subsequently sending in a STOP request to unsubscribe from the competition will not be included in any £250,000 draw from that point on).
10.1.4. If the six numbers which comprise a contestant's entry, match the 6 numbers drawn during the weekly Brazilian Mega Sena draw (the Winning Numbers) the user will qualify for the main prize as scheduled (the main prize is £250,000 and no the stated jackpot of the Mega Sena Lottery game or any other game featured on their website).
10.1.5. It is warranted that the mathematical probability of a winner is not less than 1:50,063,860*. Best endeavours are made to allocate each player with a unique set of six numbers but, as with most other major lottery games, if more than one player matches six numbers in any given week, then the prize is shared between them equally. There are no prizes available for matching anything less than six numbers each week. (*This compares to a 116 million to one chance of winning the Euro Millions draw jackpot or the 14 million to one chance of winning the UK National Lottery).
10.1.6. The six numbers drawn in each weekly draw are posted on this website and can also be verified at www.megasena.com
10.1.7. Winners will be contacted within 10 days of the winning draw taking place. Initial contact will be made via the mobile number used to enter the competition, but if that method of contact is unsuccessful further attempts may be made via other contact details that we or our marketing partners may hold. This may include a landline number, email or home address. All contact will be made in accordance with the provisions laid out in the Data Protection Act 1998.
10.1.8. If all reasonable endeavours to contact a winner through the various contact details available to us have been exhausted, subscribers will be able to contact us of their own volition to enquire about winning numbers for a period of six months from the winning draw date. If we are unable to contact a winner (and no contact is made with us) within this six month period, then the prize will be forfeited.
10.1.9. At the sole discretion of PrizeFun.com, any entrant who (according to mobile network operator receipts) has not been successfully billed by any of the competition's weekly premium rate messages for a consistent period of at least six weeks will be deemed to have left the subscription competition and will not be entered into any future £250,000 draw (or the weekly competition prize draw).
10.1.10. We reserve the right to offer our £250,000 complementary draw to any and all entrants of our UK competitions and promotions.
10.1.11. All entrants consent to any personal information provided while entering the £250,000 draw being used by the promoter for the purposes of administering the prize draw, and for those purposes as defined within our privacy notice. This includes the sharing of relevant data of qualified entrants each week ahead of each prize draw with the current broker of the £250,000 Prize Indemnity Insurance and any other company arranged in providing the insurance cover including the insurance company and relevant underwriter(s).
10.1.12 Any winners matching all six numbers will be announced on this website.
10.1.13 All winners will be asked to agree to the publication of at least their first name, the initial of their surname and the town where they live. For example, Ali B, Warrington
10.1.14 All personal information shall be used in accordance with the Privacy Notice available on this website.
9.2. PrizeFun £50,000 draw, Terms & Conditions
9.2.1. Users are notified that the final PrizeFun £50,000 draw was held at midday on 19th September 2014. No further draws will take place.
If you have downloaded content from the LoadedMobi content club, please click here to view the Full Terms and Conditions.
11.1. Winners will be contacted within 10 days of the winning draw taking place. Initial contact will be made via the mobile number used to enter the competition, but if that method of contact is unsuccessful further attempts may be made via other contact details that we or our marketing partners may hold. This may include landline number, email or home address. All contact will be made in accordance with the provisions laid out in the Data Protection Act 1998.
11.2. If all reasonable endeavours to contact a winner through the various contact details available to us have been exhausted, subscribers will be able to contact us of their own volition to enquire about winning numbers for a period of six months from the winning draw date. If we are unable to contact a winner (and no contact is made with us) within this six month period, then the prize will be forfeited.
11.3. At the sole discretion of PrizeFun.com management, any entrant who (according to mobile network operator receipts) has not been successfully billed by any of the competition’s weekly premium rate messages for a consistent period of at least six weeks will be deemed to have left the subscription competition and will not be entered into any future weekly bonus draws, or the weekly competition prize draw. Winners can be viewed on any SB7 Mobile brand website.
11.4. We reserve the right to offer our complementary prize draws to any and all entrants of our competitions and promotions, including overseas entrants.
12.1. The Liability of the promoter and its managing company shall be limited to the amount of the subscription charges actually paid.
12.2. We shall not be liable:
12.3. In respect of any insured prize, the liability of the promoter and its managing company shall be limited to the sums actually recoverable under the applicable insurance policy.
12.4. Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury caused by our negligence.
By giving us your mobile number and email address, you agree for PrizeFun.com and its managing company to send you either an occasion email or text, notifying you of the latest offers and promotions available from our group. If you ever wish to be removed from any of our email/text broadcasts, you will have a link provided on each email saying ‘UNSUBSCRIBE’ or go to the Contact Us page on our website and complete the web form, putting ‘Unsubscribe from marketing’ in the message box. Alternatively you can call our helpline on 02081253903. Once you do this, you will be removed from future broadcasts within 28 days of your request.
PrizeFun.com reserves the right to assign the agreement to and acceptance of these Terms & Conditions, in whole or in part, at any time without notice. The user may not assign any of his/her rights or obligations arising from their agreement to and acceptance of these Terms & Conditions.
The promoter is PrizeFun.com, a brand name of SB7 Mobile Ltd, Unit 15535
PO Box 6945,
London,
W1A 6US
Tel 02081253903, alternatively if you are being billed by PayForIt Telephone: 02081253903.
We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may update our Terms & Conditions and Privacy policies to optimise the user experience and to comply with legal and regulatory obligations. Accordingly, we recommend that you check these pages periodically in order to review our current policies.
We always do our best to meet the needs of those who contact us, but we appreciate that sometimes you can find yourself in a situation where you are not happy with the service that has been provided. If you would like to make a complaint regarding the contact you have had with, or the service you have received from us, then this policy sets out the process for you to use.
Any and all complaints will be dealt with appropriately, and will be investigated by a member of staff within the company with sufficient seniority to resolve the issues. While dealing with your complaint we promise to be respectful of you at all times, in turn we expect the same behaviour towards our staff. All customer service calls are recorded and our staff reserve the right to terminate any call in which they feel abused or threatened.
The majority of all complaints can be handled and resolved at the first point of contact, however this is not always possible. We aim to complete all investigations and resolve all complaints within 10 working days of the complaint being made.
How to make a complaint
All complaints can be made by telephone or by email using the below information:
Telephone: 02081253903
Email: [email protected]
If you are being billed via PayForIt Telephone: 02081253903
If you are a Paypal customer please call this number 033 0057 0984 to speak to our customer care team.
Email: [email protected]
For your complaint to be properly registered please provide us with the following information:
All of the above information will be kept confidential and private, to be used for the sole purpose of investigating and responding to the complaint made. This information will not be provided to any third parties unless absolutely necessary in order to fully investigate the complaint, by lodging a complaint, you are agreeing that this can occur.
People who can complain
A complaint can be made by either someone who has received services from or relating to SB7 Mobile Ltd, or a representative of the above described service user. Where a representative wishes
to make a complaint on behalf of someone else, they may be required to provide proof that they have the permission of the service user to make the complaint or query on their behalf.
After a complaint has been made
Where a complaint is made in person or over the telephone:
All complaints will receive a response within 1 working day, however if further investigation is necessary before an explanation/resolution can be provided, then we aim to resolve your complaint within 10 working days. In responding to your complaint, we will follow the procedures set out in this policy unless other guidelines are agreed with the complainant, and will ensure that:
Complaints should be made as soon as possible after the incident giving rise to the complaint. We do expect all complaints to be current; however we will accept a historic complaint if we are satisfied that:
It is important for the complainant to be aware that if their complaint involves disputing the use of, or registration to one of our services, they may be required to provide evidence which confirms their claim (E.G. a copy of the mobile phone bill). As with all other personal information, in any instance where the complainant is required to provide additional information or documentation, this will only be used for the sole purpose of investigating and responding to the complaint made, and will be kept confidential and private.
All complainants have the right to refer their complaint on to the appropriate governing body if they are unhappy with the outcome of our investigation, however this referral must be made by the complainant and will not be made by SB7 Mobile Ltd on the complainant’s behalf.
All complainants will be given the opportunity to receive an acknowledgement letter or email upon request. This will discuss not only the complaint itself, but the manner in which the complaint has so far been handled and the period in which the investigation of the complaint is likely to be completed.
Once a complaint has been dealt with
Once investigations have been completed, upon request, a report can be provided which includes:
A letter/email will be sent to the complainant where necessary, confirming all of the above information and reminding them of their right to take the matter further if they are unhappy with the outcome.
In circumstances where the response/final outcome of the investigation is not ready within 10 working days we will notify the complainant accordingly and explain the reason why.
Further advice
If you would like to contact the Phone-paid Services Authority, the UK regulator for content, goods and services charged to a phone bill, use the following link https://psauthority.org.uk/ or report an issue by phone on 0300 30 300 20.
If for any reason you are not happy with our response, you can refer your complaint, to CommsADR, who are authorised by the Government under the Alternative Dispute Resolution service for the purposes of consumer disputes (competent authorities and information) regulations 2015, to provide an independent review of complaints and dispute resolution services. You can visit their website via the following link: https://www.commsadr.co.uk/createclaim/
PrizeFun is willing to submit itself to its ADR procedure and be bound by its decisions.
As a consumer, you are afforded free redress and we would urge you use the approved ADR provider to review your complaint and provide their impartial and independent conclusion.
Location
Ireland